Privacy Policy

First Ray's Commitment

First Ray is committed to protecting your privacy. This Privacy Policy forms part of our General Terms and Conditions, which governs the use of our website. This means that you agree to our use of any personal information that we may collect from you on the terms set out in this Privacy Policy below.

From time to time, we may add or change functions, features or products to our website. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments or contact us with any questions you may have.


Collection of Information

When you purchase products from our online store, you need to provide certain personal details in order to complete your transaction. Based on what you tell us about yourself and where we think it may be relevant, we may contact you to provide information about First Ray and our products and services. You may tell us at any time not to do this by following the unsubscribe instructions in any email we send you. Where you request information from us, First Ray will contact you to provide you with the requested information.


How We Use the Information You Give Us

First Ray uses information obtained from our website users as stated in this Policy and to enhance your experiences on our website. First Ray does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission, or under the following circumstances:

  • In response to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • If we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of First Ray's General Terms & Conditions or as otherwise required by law.



Our website may contain links to other websites. Please be aware that First Ray is not responsible for the privacy practices of other websites. We encourage our customers and visitors to be aware when they leave our website to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by First Ray through your use of our website.



In our effort to provide you with services customised to your interests, we use "cookies" to assist in the collection of information. A cookie is a small data file containing information that is sent to your browser from a web server and stored on your computer's hard drive. As part of First Ray's efforts to streamline your experience on our website, we use cookies to: access your account information (stored on our computers) in order to deliver better and more personalised services; and identify which areas of our website you have visited.

Tracking information such as cookies is also used to create aggregate reports on user demographics and traffic patterns on our website. We also collect IP (Internet Protocol) addresses to analyse trends, administer our website, track a user's movement, and gather broad demographic information for aggregate use.


Correction / Updating Personal Information

If you have registered as a member on our First Ray website or purchased from our online store and would like to change your details, please contact us. Keep in mind, however, that there will be residual information that will remain within First Ray's databases, access logs, and other records, which may or may not contain such personally identifiable information.



For orders through our online store, we work to protect the security of your payment information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

Our website uses Internet security methods to protect the personal data (e.g., contact details) that resides on our servers. However, no security system is impenetrable. First Ray cannot warrant or guarantee the security of its or its partners' servers, nor can it guarantee that information that online store users supply will not be intercepted while being transmitted to First Ray or its partners over the Internet.

When you register to become a member on our website, you will be asked to provide your email address and password. You must keep your password confidential and must not disclose or share it with anyone. You are responsible for all activities that occur under your login details for the online store. If you know or suspect that someone else knows your password, contact us immediately.


Privacy concerns, more information and our contact details

You can contact us to:

  • advise us of any changes to your contact details or other information we may hold
  • complain to us if you believe that your personal privacy has been breached
  • obtain more information about the way we manage personal information that we hold
  • request access to personal information we hold about you
  • ask to be removed from our mailing list


For any privacy queries contact:

First Ray

Office: 65 Sparks Ave, Fairfield  VIC  3078

Postal: PO Box 48, Kew East  VIC  3102

Phone : 03 9403 6700

Fax: 03 9403 6711